Delivery Information

INTERNATIONAL ORDERS 

We are not responsible for import duty or customs fees on any order, this cost must be borne by you, the buyer.

Our prices at checkout to all countries outside of the UK are Ex VAT.

For packages refused and returned to us due to taxes and fees not being paid, an administration fee of £5 and original outgoing postage will be deducted from any refund owed.

Here's all the information you need to know about our shipping costs.

  • Our Official order cut off time is 1 pm GMT - Although we often continue to pack and dispatch up until 4 pm. 

United Kingdom:

  • All orders below £5 sent to a U.K. address will be:
 Royal Mail 48 - £1.55 - Delivery aim is two to three working days. This is NOT Guaranteed and can take longer in peak seasons, and exceptional circumstances affecting deliveries. Please contact us if delivery is not made within 10 Working days (M-F)
    

    Next Day Delivery By 1.PM 

    • Next Day Delivery £9.99.
    • **Please note if ordered on a Thursday after 1.pm , your order will be delivered on Monday by 4pm.**
    • **Please note if ordered on a Saturday or Sunday, your order will be delivered on Tuesday by 4pm**

    Europe:

     All Orders :

    • Dispatched by International Signed for
    • There will be a flat fee charge Per order for shipping of £9.99.

     

      USA, Canada, Australia, New Zealand:

      All Orders :

      • Dispatched by International Signed for
      • There will be a flat fee charge Per order for shipping of £9.99

       

      Rest Of World excluding USA, Canada, Australia, New Zealand:

      All Orders :

      • Dispatched International Signed For a flat fee of £9.99

         

        Please note:

        Royal Mail (and their partners) is Simply Hosiery's preferred shipping method.

        We are not responsible for import duty or customs fees on any order, this cost must be borne by you, the buyer. Our prices at checkout to all countries outside of the UK are Ex VAT.

        For packages refused and returned to us due to taxes and fees not being paid, an administration fee of £5 and original outgoing postage for return will be deducted from any refund owed.

        CN22 or CN23 declarations will state contents as Women’s Clothing / Apparel.

        Larger orders may not be able to be dispatched with Royal Mail due to weight restrictions, these orders will be sent by courier, we will confirm the courier and advise tracking information.

        All are items are sent in discreet packaging with no Company logo. 

        Simply Hosiery dispatch orders Monday to Friday, excluding weekends and bank holidays. Please allow up to 15 days for UK deliveries and 25 days for international deliveries once dispatched.

        Please note if an incomplete or incorrect addresses is provided, We reserve the right to with hold a £5 handling fee and original outgoing postage fee for returned parcels due to incomplete or incorrect addresses provided by the customer. 

        For packages returned to us for reasons of - addressee gone away, not called for, inaccessible or unknown/no such address, We reserve the right to withhold a £5 handling fee and original outgoing postage fee for returned parcels.

        SAFE PLACE or LEAVE WITH NEIGHBOUR REQUESTS: Simply Hosiery and Lingerie Online cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

        DISCREPANCIES OR SHORTAGES - We apologise in advance if we have made a rare mistake in packing your order, however we do require notification within 48 hours of completed delivery so that we can put things right or provide evidence to the contrary. 

        If you have any questions about the shipping of your items please email at help@simplyhosieryonline.co.uk or via our 'contact us' page and we will get back to you ASAP.