I want to cancel my order: 

If you wish to cancel your order, you have 30 working days to do so after your items have been delivered.  Please use the included form in your parcel to indicate why you are returning your items to us. You are responsible for paying for postage to return the item to us

All items must be returned in their original unopened packaging and must be in a resalable condition. Please note due to the nature of hosiery products we are not able to accept items that have been worn for a full refund. Any items that are returned to us that have been tried on we reserve the right to retain up to and including 100% of the refund value.

Once we have received your items we will refund you, this will be done as soon as possible and in any event within 30 days.

My item is not what I thought it would be:  

For a full refund all items must be returned in their original packaging and must be unopened. Please note due to the nature of hosiery products we cannot accept items that have been worn for a refund. You are responsible for paying for correct postage and are responsible for the items until they are received by us. You must obtain proof of posting. 

My item is damaged: 

If your item is has a manufacturing defect, please follow the process in the how to return an item panel. Once we have received the items we will issue a full refund including postage within 30 days. 

 

Please Note: For hygiene reasons and because of the nature of hosiery items, we cannot accept returns of items once the item has been opened. After opening, it your responsibility to examine the item carefully and note any faults before trying on and or wearing. Items must be returned in the condition as received in an unworn / unused condition including the packaging for our inspection as we will not consider an item for refund or replacement if it has been tried on. Ladders, snags and rub marks are not defects once the item has been tried on and or worn.

Any defects or faults must be reported within 14 days of receiving your items. No returns at all accepted after a period of 30 days from purchase, for any reason.

 

This returns guarantee is over and above your statutory rights.

 

How to return an item

  1. Read the guidance notes to the right. Please do not return worn items back to us.
  2. Contact us by email
    returns@simplyhosieryonline.co.uk
    or telephone
    +44 (0)1676 535 432
    stating your order number, the items you wish to return and why you would like to return the items.
  3. Pack your items and return them to:

    Returns
    Simply Hosiery Online
    4 Meeting House Lane
    Balsall Common
    CV7 7FX
    United Kingdom
  4. Take your items to the post office, ensuring correct postage is paid and obtain proof of postage.