Returns Policy

I want to cancel my order: 

If you wish to cancel your order, you have 14 working days to notify us of your intention to cancel or return after your items have been delivered. You then have 14 days from your notification to return the items.

Please include in your parcel your name and order number to indicate why you are returning your items to us. You are responsible for paying for postage to return the item to us.

Please carefully package the items, enclosing your name and order number with why you wish to return and post to:

Simply Hosiery Online (Returns)

The Annex, Fernhill Court

Balsall Street East

Balsall Common

CV7 7FR

 

All items must be returned in their original unopened packaging and must be in a resalable condition.  

Please note due to the nature of hosiery and underwear products we are not able to accept items that have been worn for a full refund. Any items that are returned to us that have been tried on we reserve the right to retain up to and including 100% of the refund value. We will not accept returns on underwear or hosiery that upon inspection, have been opened and tried on. If you are under any doubt, please contact us here: help@simplyhosieryonline.co.uk

Once we have received your items we will refund you, this will be done as soon as possible and in any event within 14 days.

PLEASE NOTE: We will not refund any postage costs, as this is a service received upon delivery of goods and not related to the goods themselves and includes standard 24 and 48 post, Next Day, Express, Saturday or other premium component of any delivery charge.

This does not apply to items that are deemed faulty, damaged upon delivery or incorrectly supplied.

 

My item is not what I thought it would be:  

For a full refund all items must be returned in their original packaging and must be unopened, within 14 days of delivery. Please note due to the nature of hosiery and underwear products we cannot accept items that have been worn for a refund. You are responsible for paying the correct postage costs and are responsible for the items until they are received by us. You must obtain proof of posting. We do not cover original postage costs or return costs.

My item is damaged: 

If your item has a manufacturing defect, please follow the process as outlined in the cancellation advice above. Once we have received the returned items we will issue a full refund including postage (second class standard only, no other additional service will be refunded) within 14 days.

We do not provide pre-paid labels. Our return address is as above.

Please ensure you obtain proof of posting / post office receipt  in case of loss, as we cannot be held responsible for loss in the postal system. 

 

Please Note: For hygiene reasons and because of the nature of hosiery and underwear items, we cannot accept returns of items once the item has been worn or tried on. After opening, it your responsibility to examine the item carefully and note any faults before trying on and or wearing. Items must be returned in the condition as received in an unworn / unused condition including the packaging for our inspection as we will not consider an item for full refund or replacement if it has been tried on. Ladders, snags, holes or friction rub marks are not defects once the item has been tried on and or worn.

Any defects or faults must be reported within 14 days of receiving your items. No returns at all accepted after a period of 14 days from delivery, for any reason. 

We adhere to the Consumer Contracts Regulations, 2015

This returns guarantee is compliant with your statutory rights.